Shipping, Returns, & FAQs

 

SHIPPING  (Australia )

Shipping is $9 within Australia, flat rate. Purchases over $45 ship for free.

Orders are shipped within 1-2 business days. We will do our best to ship the same day when we can.

You will be sent a parcel tracking number (if applicable) via email or SMS when your parcel has shipped.

We offer store collection. Please select 'COLLECT FROM STORE' at checkout. No shipping will be applied. We will be in touch with you to organise contactless collection. Feel free to leave your preferred collection time in the notes. 

 

INTERNATIONAL SHIPPING

International postage can be quite expensive. Please email us for a quote. hello@nookbrisbane.com

We will do our best to find the least expensive form of shipping for the package size and weight.

 

RETURNS & EXCHANGES

Please email hello@nookbrisbane.com asap if there is a problem with your order.  We want you to be completely happy with your purchase. If for some reason, you are not satisfied with your purchase, you may return it within 30 days for an exchange or store credit. Refunds and replacements offered on faulty goods. Sorry, no cash refunds for change of mind. 

 

GIFT WRAPPING

We offer free gift wrapping! Please let us know at checkout if you would like your purchase wrapped. You can leave instructions in the "message to seller" box on the shopping cart page, via the contact us form or shoot an email to hello@nookbrisbane.com .

 

GIFT VOUCHERS

Gift vouchers sold instore only work instore and those sold digitally (online) only work online, unfortunately. If you'd like to change where you can use your gift voucher, just send us an email and we'll sort that out for you. If you have any questions in the meantime, please get in touch: hello@nookbrisbane.com

Online gift vouchers sold here

 

AVAILABILITY

We do our best to keep the online store up to date, however, sometimes we may be out of stock. If this occurs we will contact you as soon as possible to let you know. 

 

STOCKING WITH NOOK

Please email hello@nookbrisbane.com , we'd love to hear from you.