Shipping, Returns & FAQs
SHIPPING (Australia & New Zealand)
Orders are shipped within 1-2 business days. We will do our best to ship the same day when we can.
You will be sent a parcel tracking number via email when your parcel has shipped.
We offer in-store collection. Please select 'Pick Up In Store' at checkout. No shipping will be applied. We will notify you when your order is ready for collection.
International postage can be quite expensive. Please email us for a quote. email@example.com
We will do our best to find the least expensive form of shipping for the package size and weight.
RETURNS & EXCHANGES
Please email firstname.lastname@example.org within 14 days if there is a problem with your order. Refunds and replacements offered on faulty goods. We do not offer refunds for change of mind but are happy to accommodate exchanges where we can.
We offer free gift wrapping! Please let us know at checkout if you would like your purchase wrapped. You can leave instructions in the "message to seller" box on the shopping cart page, via the contact us form or shoot an email to email@example.com .
At the moment we only sell gift vouchers in-store, for use in-store...but we do hope to change this. If you have any questions in the meantime, please get in touch: firstname.lastname@example.org
We do our best to keep the online store up to date, however, sometimes we may be out of stock. If this occurs we will contact you as soon as possible to let you know.
STOCKING WITH NOOK
Please email email@example.com , we'd love to hear from you.