Shipping, Returns, & FAQs
SHIPPING (within Australia )
We ship via Australia Post. Regular post - $10, and Express $15.
Orders are shipped within 2 business days. Most ship the same day.
You will be sent a parcel tracking number via email or SMS when your parcel has shipped.
LOCAL PICK UP
We offer contactless collection from 19 Browning St, South Brisbane.
International postage can be quite expensive, so please email us for a quote if you can't see your country/region listed. firstname.lastname@example.org
We will do our best to find the least expensive form of shipping for the package size and weight.
RETURNS & EXCHANGES
Please email email@example.com asap if there is a problem with your order. Refunds and replacements offered on faulty goods. We do not offer refunds for change of mind but we are happy to exchange or arrange store credit. You will need to return any items you wish to exchange at your own expense.
SENDING A GIFT?
We offer free gift wrapping, and are happy to include a personalised message - options are available at checkout. Parcels are sent without the receipt/invoice.
Gift vouchers sold here . Online vouchers will be sent via email or SMS automatically after your purchase has been made.
If you have a gift voucher that was purchased instore before we closed our bricks & mortar store, please get in touch and we will replace your voucher with a version that can be used online.
We do our best to keep the online store up to date, however, sometimes we may be out of stock. If this occurs we will contact you as soon as possible to let you know.