Shipping, Returns, & FAQs

SHIPPING  (within Australia )

We ship via Australia Post. Regular post  - $10, and Express $15. 

Orders are shipped within 2 business days. Most ship the same day.

You will be sent a parcel tracking number via email or SMS when your parcel has shipped.

 

LOCAL PICK UP

We offer contactless collection from 19 Browning St, South Brisbane. 

Collection times are:
10 am - 7 pm Tuesday to Friday
10 am - 2 pm Saturday
You will be sent a unique code when your order is ready to be collected. Pick up is from a cute green locker on Browning Street. 
If the collection times listed don't suit you, please get in touch, and we'll see what we can do :)

 

INTERNATIONAL SHIPPING

International postage can be quite expensive, so please email us for a quote if you can't see your country/region listed. hello@nookbrisbane.com

We will do our best to find the least expensive form of shipping for the package size and weight.

 

RETURNS & EXCHANGES

Please email hello@nookbrisbane.com asap if there is a problem with your order.  Refunds and replacements offered on faulty goods. We do not offer refunds for change of mind but we are happy to exchange or arrange store credit. You will  need to return any items you wish to exchange at your own expense. 

 

SENDING A GIFT?

We offer free gift wrapping, and are happy to include a personalised message - options are available at checkout. Parcels are sent without the receipt/invoice. 

 

GIFT VOUCHERS

Gift vouchers sold here . Online vouchers will be sent via email or SMS  automatically after your purchase has been made.

If you have a gift voucher that was purchased instore before we closed our bricks & mortar store, please get in touch and we will replace your voucher with a version that can be used online. 

 

AVAILABILITY

We do our best to keep the online store up to date, however, sometimes we may be out of stock. If this occurs we will contact you as soon as possible to let you know.